Privacy Policy

Last Updated: 15/03/2026

1. Introduction

At Prime Goal, we are committed to protecting the privacy of homeowners and businesses who seek independent advice regarding solar and battery systems. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

Our service provides independent consultation and comparison of solar panels, batteries, and installers to help clients make informed decisions

2. What Information We Collect

We may collect basic personal information necessary to provide our advisory services, including:

• Full name
• Contact details (phone number and email address)
• Property address or installation location
• Electricity usage information
• Electricity bill details
• Information about your property relevant to solar installation (roof type, energy needs, etc.)

We may also collect general website usage data such as IP address, browser type, and pages visited.

3. How We Collect Information

Personal information may be collected when you:
• Submit an enquiry through our website
• Contact us via phone, email, or social media
• Request a solar or battery system consultation
• Provide your electricity bill or property details for system assessment
• Request comparisons between different installers or product brands

4. How We Use Your Information

We collect and use personal information to:
• Provide independent solar and battery system advice
• Compare different solar brands and battery solutions
• Recommend suitable installers based on your location and needs
• Analyse your electricity usage to determine suitable system size
• Provide quotes and proposals from solar installation companies
• Communicate with you about your enquiry or consultation

Our role is to assist clients in evaluating available options in the market and selecting the most suitable solar solution.

5. Sharing Information with Installers or Partners

To help you obtain quotes or proceed with installation, we may share relevant information with
selected solar installation companies.
Information shared may include:
• Name
• Contact details
• Installation address
• Energy usage information
• System preferences

We only share information with trusted installers or service providers necessary to deliver the requested service.

6. Independence of Advice

Prime Goal acts as an independent solar advisory service. While we compare products, brands, and installers available in the market, the final decision to purchase or proceed with installation always remains with the client.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored securely in digital systems or cloud services used for business operations.

8. Access and Correction

You have the right to request access to the personal information we hold about you. If you believe the information is inaccurate or outdated, you may request corrections.

9. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand website usage and improve our
services. These tools collect general information about how visitors interact with the website but do not personally identify individuals.

10. Third-Party Websites

Our website may contain links to third-party websites such as solar product manufacturers,
installers, or government energy programs. We are not responsible for the privacy practices of those external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please
contact:
Prime Goal
contact@primegoal.com.au
0433443613
Toowoomba – 4350